Frequently Asked Questions - Help
If I write in, how long will
it take for you to reply ?
In general, during business hours, we do our best to reply as soon
as possible. Which means sometimes 5 minutes if we are working on
email, a few hours otherwise. If you do place an order out of
business hours, on a week-end or at night, please allow us time to
resume work, and we will do our utmost.
I am not sure I will be satisfied. Do you offer refunds ?
Since 1987, we have tried our best to satisfy our customers to the
best of our knowledge, and followed all technological evolution.
This is why we provide a free evaluation program with 30 days of
full functionnalities. So you can make sure it works for you BEFORE
Can you please call me back to assist in installation
The very reason we provide free evaluation samples is for you to try
before you buy. Try it on before you buy, so you can see if it works
on you. Sorry, no phone support is available. We do our best to
reply ASAP and personally by email. Please understand that hotline
and call centers have a heavy cost, our low prices cannot finance.
Why should I go through PayPal ? I rather pay by phone with
my credit card.
We stopped taking payment over the telephone to avoid any fraud. In
any store, we could ask for ID and be safe. Besides, think about it
: when you shout your credit card details to a call center at the
other end of the world over a wireless or cell phone, are you really
sure nobody is overhearing ?
The very reason why we chose PayPal, is to avoid any security
breach. As one of the major payment processors on the Internet
today, they are the most trusted partner. When you pay through
PayPal, we never know your credit card details. This is much, much
safer for both parties. For you, it is as safe as an ATM from home
(much better than the real thing), and for us, there is no chance of
error. Everybody is happy.
Ooops ! My PayPal primary address is obsolete, and your mail
will be lost
Please let us know your current address, name and product purchased,
so we can send you a copy of the download instructions. This is also
valid if for any reason your mail crashed, or something happened
that distroyed your precious files.
To change your PayPal primary address, log onto their site, enter
your new address (they have excellent guidelines), verify it, and
My computer crashed, I have lost your program and license
key. Please help.
We keep good records and can retrieve your download instructions for
you later on. But we cannot stress enough the need to keep software
in a safe place on a usb stick or other storage. Save both the
downloaded software and download instructions (for the license key)
immediately after purchase. In case of need, Murphy's law will make
it difficult, for instance on a week-end, at night, who knows. Save
your precious software NOW, would it come from us or any other
download publisher/retailer. Do not worry excessively, though. If
you suffered any loss, we will still do our best to recover the data
you acquired here. You will always get better personal service from
the author himself than from anonymous call centers. Where are all
these overinflated guys who tried to sell cars and kitchen sinks in
cyberspace today ? Proof is in the pudding : we are small, but we
are here and still following up on our early customers.
What insures me that you
will deliver as promised ?
Our Payment processor, PayPal, has
a very strict procedure in case a vendor does not deliver. Our
system is set so as soon as you have completed payment, you will be
taken to the download area, where your computer will fetch your
purchase electronically. And at the same time, download instructions
will be sent to your current PayPal address as an added measure of
precaution. Last, but not least, we are a member of the Association
of Software Professionals, which provides arbitration if needed
though the ASP Ombudsman.
If you still have questions, please feel free to send us an email
: Fonts Maneger 3™, is trademark of FontMenu.com and its
All other intellectual properties, such as copyright and
trademarks, mentioned in this document, belong to their
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